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Scott Davison

PrettyMay Call Center for Skype

By My status Scott Davison on January 15, 2008 in Partner news and products.

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based call center solution for Skype. It allows small or medium sized businesses to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), extension transferring, call recording and personalized voicemail capabilities - and a lot more as well.

How does PMCCS work?

Your customers contact you by calling your Skype Name, a Skype Button displayed on your website, or a SkypeIn number , PMCCS automatically answers the call, and leads the caller into the built-in IVR system, then transfers the call to the appropriate agent or staff member depending on the button the caller pressed.

You can have up to 30 simultaneous Skype or SkypeIn lines supported with the PrettyMay Call Center for Skype. The diagram below shows how the system works for inbound calling.

pmcc_inbound_flow.png

Pretty May can also be used to route outbound calls via Skype. Find out more here

You can follow these step by step instructions to see how to set up and install Pretty May Call Center for Skype.

You can find out more by visiting the Pretty May Website

View blog reactions

Comments

is there anything available for MAC

tetatud | Wednesday, Jan 16

hello this is my first time on this

pepsi14207 | Wednesday, Jan 16

hello this is my first time on this

pepsi14207 | Wednesday, Jan 16

When will someone figure out how to use Skype in a terminal server environment?

toffer.grant | Thursday, Jan 17

This is interesting. One problem. I used to use skype and buy credits and pay with paypal. I got services, you got money. Right away.

Then you decided that one cannot pay without a credit card. That was a dumb move on your part.

Now you get nothing from me, nor any of my clients. I am not buying on credit, nor will. trying to force such on users looks very bad on you.

Sound smart to you? Developers and their clients looking for another program, not giving you their money because you want to force getting credit card detaisl?

Very bad business!

bruce_bk | Friday, Jan 18

I do not understand the problem you are stating, as Paypal is still an option for payment!

falconflyver | Tuesday, Jan 22

What about a version for Linux?

novandi.comercial | Wednesday, Jan 23

Bruce_bk, I just used Skype credits and Paypal for purchases, not sure what website your on, but both are alive and well.

papamike675 | Friday, Jan 25

Did somebody use the Pretty may program and can share us the experience?

rafaelpallares | Thursday, Feb 21

I ordered the Prettymay standard license a couple days ago, it seems to work very well for our small company.
great product.

m511111 | Thursday, Feb 28

I tryied the reial version but the normal telephones can not activate the extensions numbers, when any numer is presse in the normal telephone the system do not react to transfer the call to the extension. I sent mail to PrettyMay support but I did not received answer after 5 days I sent it. Bad product.

emsachile | Wednesday, Mar 5

Hi emsachile,

Sorry for the trouble,We havn't got your email,So I should explain at here.

prettymay-support | Monday, Mar 10

"Sorry for the trouble,We havn't got your email,So I should explain at here.

prettymay-support | Monday, Mar 10"


Your post that you were going top explain it here was yesterday and still nothing. I am anxious to understand your position as I want Pretty May for my own environment. I have two Skype accounts, one Pro one Unlimited (will become Pro in August when it expires), and two Skype-in numbers.

I want to have calls come in on both SkypeIn numbers and be automatically based on the SkypeIn account to the appropriate call tree, without intervention. Same same for calls, etc coming in on the Skype to Skype network. Calls for SkypeA and In-A can follow same routing in, and Shype-B and In-B would be processed the same, but along a different path and greetings than the "A" pair.

So... the short version is:

Can Pretty May discern which Skype-In line and/or Skype account a call is coming in and differentiate.

I would like a seperate greeting for "A" and "B" without the caller having to press anything? I don't want the callers to "A" to know about entity "B" and vice versa.

Well, not so short, because I have lots of other questions about Pretty May.

Then comes the Voice add-on. What do I need that for? Is it just for voice mail? I have voicemail with my Pro account; won't that work? DO I need it for call recording? I purchased licenses for Pamela Pro, which handles my automatic call, video, and text recording as well as voicemail. Pamela Pro does a fine job and I would like to continue using it.

It seems that Pretty May may be overkill for me... If I could simply run two Skype accounts on one computer and be able to switch between the easily and at will, my needs would be mey. Right now I have two computers, each running a Skype identity. Would be great to have the kids' accounts as well so they could answer the calls and transfer to whomever...

Please go easy on me folks, I am a newbie.

ajkaysr | Wednesday, Mar 12

Dear ajkaysr,

This software is call center solution for Skype. It's not other things. It's implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), extension transferring, call recording and personalized voicemail capabilities.
Hope this helpful. Please feel free to contact us (by email:support@prettymay.net) with any concerns or questions.

Best regards,

prettymay-support | Wednesday, Mar 12

"I tryied the reial version but the normal telephones can not activate the extensions numbers ...... "

Hi emsachile,

Maybe the SMTP server problem we havn't got your email, Now we have move to a new SMTP server. And I suggest you to download the latest free trial version from this url:http://www.prettymay.net/pmcallcenter-setup.exe
Please feel free to contact us with any concerns or questions.

Best regards,


prettymay-support | Wednesday, Mar 12

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