Updated version of PrettyMay PBX software for Skype
By
Scott Davison on July 21, 2008 in .
PrettyMay Call Center for Skype is a 100% software based solution that allows Small and Medium Businesses (SMEs) to implement a PBX system for Skype with features such as auto-attendant, interactive voice response (IVR), Automatic Call Distribution (ACD), call recording and personalized voicemail capabilities.
The latest release is version 3.5, which adds a Call Personalization feature allowing you to personalize a call based upon a caller's phone number and/or the SkypeIn number they are dialing. This is useful for companies using more than one SkypeIn number on their Skype account.
PrettyMay includes many more useful features, such as:
- Interactive Voice Response (IVR).
- Music/information on hold.
- Hours of Business.
- Company Directory (Dial-By-Name).
- Multilingual Voice Prompts.
- Automatic Call Distribution (ACD).
- Ring Group Agents.
- Skills-based Call Routing
- Call Queuing.
Read more about PrettyMay Call Center.
Comments
If you are in Australia, this doesnt work for diverting calls to other users. The DTMF are not recognised, and Skype and whoever they use as a local phone provider in Australia, dont seem interested in fixing it. I have been complaining about this to anyone who would listen for the past 8 months.
Please note this is not a reflection on Pretty May (who have a great product) which seems to work everywhere except Australia. There support is impeccable but i think they are frustrated as I am with this situation
Kevin Woods - Autarky Computer Systems
kevvie010 | Thursday, Aug 28
I agree, the support from Pretty may is great however I am very frustrated that skype and the DTMF tones are not compatible in Australia.
I too have been trying to get this resolved but I have not been able to get a response out of Skype other than the request has been passed to the devolopment team.
I would like to add my voice...LOUD AND CLEAR...to the list of people what want this features in Australia.
Matthew Meath AMEE Easy Software Solutions Pty Ltd.
meathie | Thursday, Aug 28
I'm glad to read your posts as they saved me a lot of what could have been wasted time. I've been finding out how to convert my workplace too skype after having used it for a few years myself.
I'll use some of that now to conctacting my Federal Member of Parliament and the federal Minister for communications, Stephen Conroy to complain about it.
teddie.enterprises | Tuesday, Sep 9
Also it's not working properly in New Zealand
it can not recognize DTMF tones. sad:-(
lightstar_nz | Tuesday, Sep 9
Well, i dont know what has changed (in Australia at least) but the DTMF tones on incoming calls now seem to magically work!!
I have tried it through a number of scenarios landline and mobile calls in) and so far it hasnt missed a beat.
So fairs fair, i now must retract my earlier comments as it DOES WORK NOW
And no Skype nor PrettyMay have asked me to write this. I just like to keep the record straight
I think the system is very clever (both Skype and PrettyMay) and so far my tests are now proving this out.
Download the trial and give it a try, i can only tell of my experience but so far so good
Kevin Woods
Autarky Computer Systems
Adelaide, South Australia
kevvie010 | Sunday, Sep 21