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Scott Davison

Updated version of PrettyMay PBX software for Skype

By My status Scott Davison on July 21, 2008 in .

PrettyMay Call Center for Skype is a 100% software based solution that allows Small and Medium Businesses (SMEs) to implement a PBX system for Skype with features such as auto-attendant, interactive voice response (IVR), Automatic Call Distribution (ACD), call recording and personalized voicemail capabilities.

The latest release is version 3.5, which adds a Call Personalization feature allowing you to personalize a call based upon a caller's phone number and/or the SkypeIn number they are dialing. This is useful for companies using more than one SkypeIn number on their Skype account.

callcentre-multi-biz-550x.png

PrettyMay includes many more useful features, such as:

  • Interactive Voice Response (IVR).
  • Music/information on hold.
  • Hours of Business.
  • Company Directory (Dial-By-Name).
  • Multilingual Voice Prompts.
  • Automatic Call Distribution (ACD).
  • Ring Group Agents.
  • Skills-based Call Routing
  • Call Queuing.

Read more about PrettyMay Call Center.

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Comments

If you are in Australia, this doesnt work for diverting calls to other users. The DTMF are not recognised, and Skype and whoever they use as a local phone provider in Australia, dont seem interested in fixing it. I have been complaining about this to anyone who would listen for the past 8 months.

Please note this is not a reflection on Pretty May (who have a great product) which seems to work everywhere except Australia. There support is impeccable but i think they are frustrated as I am with this situation

Kevin Woods - Autarky Computer Systems

kevvie010 | Thursday, Aug 28

I agree, the support from Pretty may is great however I am very frustrated that skype and the DTMF tones are not compatible in Australia.

I too have been trying to get this resolved but I have not been able to get a response out of Skype other than the request has been passed to the devolopment team.

I would like to add my voice...LOUD AND CLEAR...to the list of people what want this features in Australia.

Matthew Meath AMEE Easy Software Solutions Pty Ltd.

meathie | Thursday, Aug 28

I'm glad to read your posts as they saved me a lot of what could have been wasted time. I've been finding out how to convert my workplace too skype after having used it for a few years myself.

I'll use some of that now to conctacting my Federal Member of Parliament and the federal Minister for communications, Stephen Conroy to complain about it.

teddie.enterprises | Tuesday, Sep 9

Also it's not working properly in New Zealand :-( it can not recognize DTMF tones. sad:-(

lightstar_nz | Tuesday, Sep 9

Well, i dont know what has changed (in Australia at least) but the DTMF tones on incoming calls now seem to magically work!!
I have tried it through a number of scenarios landline and mobile calls in) and so far it hasnt missed a beat.

So fairs fair, i now must retract my earlier comments as it DOES WORK NOW

And no Skype nor PrettyMay have asked me to write this. I just like to keep the record straight

I think the system is very clever (both Skype and PrettyMay) and so far my tests are now proving this out.

Download the trial and give it a try, i can only tell of my experience but so far so good

Kevin Woods
Autarky Computer Systems
Adelaide, South Australia

kevvie010 | Sunday, Sep 21

SOMEONE PLEASE HELP ME WITH THIS

I need to use extensions 91,910 919 respectively under the same voice node in PrettyMay, but it seems impossible with the Skype PrettyMay.

If extension numbers in PrettyMay end with the # key, this would have been very easy.

Does anybody know how i can make this happen. Suggestions please XXX

oladapo.ashiru | Wednesday, Oct 29

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