Support

We have been receiving some frequently asked questions relating to the Control Panel, so I will try and address these here in this blog post.

1. Can I purchase the North America Unlimited Calling plan via the control panel.

You are not able to purchase Unlimited Calling plans using the control panel. However, we have now added the ability to purchase these plans using Skype Credit. So what you would need to do is add credit to the Control Panel, then allocate the credit to a user and ask them to sign up themselves from their account, using the credit you have allocated to them.

2. Why is there no free Voicemail when you purchase SkypeIn numbers via the control panel.

This is a known problem which we are working to fix. In the meantime, if you purchase a SkypeIn number via the control panel and contact customer support, they will provide you with a voicemail voucher so you can get the free voicemail that way.

3. Why does my PayPal purchase option disappear after a few purchases?

This is due to automatic fraud protection rules which have been implemented on Paypal purchases. So if the PayPal option has disappeared it probably means you have exceeded your monthly limit for PayPal purchases to the control panel. After 30 days this option will reappear and you can make additional purchases using Paypal. In the meantime, you would need to use one of the other payment options offered, such as a bank transfer.

Here is some more information on how the credit restrictions are applied:

To be able to use your credit card for Skype for Business purchases the administrator who is purchasing needs to have made several SkypeOut calls over a period of at least 3 months, placed 2 or more orders and not have any fraudulent transactions recorded for your Skype Name.

To see your order history to determine when your first order was place please visit Order History at [https://secure.skype.com/store/myaccount/orders.html]( https://secure.skype.com/store/myaccount/orders.html)

If you do not meet these requirements you will only be able to purchase using Moneybookers or bank transfer if it is available in your country. Also PayPal is available for up to 30 EUR per month until the above requirements are met and these restrictions lifted. Moneybookers also offers credit card payment - please follow instructions on Moneybookers site.