In October there have been certified the following new software products:

PrettyMay Call Center for Skype

As the name itself says, this is a call center that handles incoming Skype calls, transfers them, also enables to record them and allows callers to leave voicemails. User can visually build call flow, determine which DTMF tone shall take to next node and what shall happen there, and record voice prompts for every node. At first, user can record a welcome message and say there DTMF tones to take caller to the next nodes, and the same also for the next nodes. Finally, there can be added extension nodes that either transfer call to determined Skype or SkypeOut contact (technically create conference with caller and target) or prompt caller to leave a voicemail (not Skype VM but its own, will be recorded to user's documents). Also an e-mail address can be set where voicemails shall be sent. All call recordings and received voicemails are shown in a list where user can add comments to every item. After all, there can be created various call flows and specified when (what date, weekday and time of day) every flow is effective.

PrettyMay Call Center is a 15 day free trial product. For more information, see http://www.prettymay.net/callcenter/index.htm

Spontania Video Collaboration

An application that enables conference participants to see all the others' video picture and also request to see and control their applications. To start a call, user can select participants (maximum three) in Spontania's main window and click "Start", then a call to these users is initiated and when they answer, they will receive an invitation chatmessage with a link to session. Clicking the link will install an ActiveX client. When all participants have installed it, they can see a new window with their all's video pictures. They can show or hide their video, also show their open applications or entire Desktop to the others or request the others to show theirs. Remote control can be also provided.

Due to Microsoft security policy, ActiveX client cannot be installed if Skype has been installed under limited account. For more information, see http://www.spontania.com