New Skype Certified product in October -- OnState PBX

Basically this is the same product as OnState ACD that was certified in February, both use the same environment. The main enhancements here are user-specific routing, dial-by-extension of incoming calls and possibility to automatically call back visitors when an agent becomes available.
For more information, see http://www.on-state.com/virtual-pbx.html and http://tools.on-state.com/Supervisor/OnStateACDAdminHelp.htm

Comments

Is there a list of Skype Certified products?

What criteria did OnState PBX meet to be Skype Certified?

On-State solutions are some of the worst virtual PBX/ACD systems on the market. I have been with the company for two months now, and in that two months I have experienced two severe outages, one of which is ongoing for more than 24 hours. One of the outages was caused because someone accidentally unplugged a network cable. My longest outage is more than 24 hours.

Aside from their outages, their web site control panel is extremely buggy and technical support is terrible. Do not bother with premium support - its certainly not premium. Additionally, some features do not work unless they manually do it on their side (like adding audio) and others do not work as intended. Additionally, the voice quality is terrible; especially as it applies to the quality of the recorded audio which plays through the PBX - when comparing other solution providers, there is a severe quality difference. Just call On-State for yourself and listen to their own recordings which blast your ear off and are distorted and have digital artifacts from poor encoding.

If you want a virtual PBX/ACD for your business, do not use On-State as your solution provider. You will regret your decision and experience downtime, as well as a lack of support.

Jeremy, I want to first of all thank you for your use of OnState's products. Your continuing use of our products is a vote of confidence that we're headed in the right direction.

Secondly, thank you also for your feedback regarding OnState's PBX and ACD solutions. A big part of what keeps us headed in the right direction is our constant solicitation and welcoming of feedback from our users. We base our product upgrades primarily on customer feedback while also balancing the strategic needs of the company. The easiest way for our customers to provide feedback or suggested enhancements is through our blog at http://www.on-state.com/blog/?p=247, but we absolutely welcome calls, emails, and chats that you can access through our website.

As you know from our recent conversation, we pride ourselves on our customer service and the quality and ease-of-use of our products. In our efforts to continually provide the best service possible in these areas, we have taken your feedback into account and modified our support processes and procedures based on the feedback you provided. We hope your next OnState experience proves this to you.

Finally, I would encourage anyone who is interested to test our OnState's products for themselves and make an informed determination about its respective usefulness to your business. Anyone who would like to give our product a try can visit http://www.on-state.com/contact.html to request a free 14-day trial. If you take us up on this offer, we would greatly appreciate your candid assessment of the product.

Sincerely,

Pat Kelly
CEO
OnState