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Jaanus

What is Skype Credit?

By My status Jaanus on October 14, 2005 in Skype Beta and new releases.

A short answer would be "Skype Credit is something that we made available today." But this doesn't really answer the question :) So read on.

First let's look back a bit at what has been recently happening on the front of Skype paid services. In August we soft-launched an improvement that introduced US dollars to your payment options, with more currencies upcoming. Just in September, we brought you the [Skype Groups Beta](http://www.skype.com/products/skypegroups/), so you can buy Skype services for other people.

Now we have Skype Credit.

You [buy Skype Credit](http://www.skype.com/go/myaccount) in amounts of 10 and 25 Euros or US dollars and then spend them how you like on Skype services and content. When you buy Skype Credit, [SkypeOut](http://www.skype.com/products/skypeout/) will be activated immediately and you can start calling out to landlines and mobiles. So far, this sounds a lot like the SkypeOut credits that we had before. What's new is that you can now also spend your credit balance on other Skype services, like [SkypeIn](http://www.skype.com/products/skypein/), [Skype Voicemail](http://www.skype.com/products/skypevoicemail/) and [Personalise Skype](http://www.skype.com/products/personalise/) sound & pictures.


What does this mean for Skype callers who already have SkypeOut credits? Don't worry, you have the same credit balance you had before, you can just choose to spend it on more Skype services and content. Your balance still expires after 180 days of inactivity, but now you have more ways to reactivate it: you can make a quick SkypeOut call, or buy a new ringtone to personalise your Skype.

### How do I buy Skype Credit?

From within Skype, select Tools -> [Go to My Account Page](http://www.skype.com/go/myaccount), and sign in with your Skype Name and password. Then select "Buy Skype Credit" from the left-hand menu to top up your account.

We’re working on even more ways to make purchasing easier on Skype, and most of the ideas have come from you, so keep the suggestions rolling in.

View blog reactions

Comments

het lukt mij niet om skype krediet te kopen ?
Oplossing ?

beavds | Friday, Oct 14

Can any one help please. I'm yet to make my first call after 10 days post credit. Any suggestions please.
Thanks
B

sirbrod | Friday, Oct 14

I have still a credit of 17,- EUR, this is also what i get shown on my PC, but in the overwiev of my login area there is no more credit!!! When I contact skype (Billing Department) the only thing i got is a Standard-Auto-Reply-Email!!! Is there anybody else with the same problem? G.T.

tumino | Friday, Oct 14

Have you ever read the Shakespeare play 'Much Ado about nothing'?
It came to mind when I was reading about SkypeCredit.
When are you going to stop these worthless announcements and do something more than 5 lines of code change?

manjara | Saturday, Oct 15

Manjara, be grateful:) Why, what a world of free communication this has opened up in just two years. A vast difference for the majority of us. Kudos.

reuvenbenyuhmin | Saturday, Oct 15

Have been trying since last Saturday to add Euro 25 to my SkypeOut account but I get no confirmation code via email. I tried this daily but nothing happens. Just to make sure there is no glitch with credit card I called my bank to verify. No, there is no problem with my credit card.

On Oct 10 I sent a message to skype HELP and received a ticket and a URL. However, when I go to that page the only comments/replies I see there are my own.

I don't think anyone at skype actually reads those requests for 'help'

nmajerus | Saturday, Oct 15

I have a big problem I want to purchase a SkypeOut account but you direct to Moneybookers...I don't have an account in Moneybookers and It didn't accept my three credit card,too. I tried all ways but I can't... How can I purchase and How can I take an account? Can you help me please; if there's another way...thanks

nkarabunar | Sunday, Oct 16

Why I must pay anyway for calling of 00:00 time duration?

montinidesigner | Sunday, Oct 16

I understand this concept of Skpe Credit: the trouble is, since it has been introduced, I seem to have lost my old SkypeOut credits, even though I had maybe 20 Euros in there. Has anyone else had this problem? I'm still waiting for the support team to get back to me to let me know where my old credits have gone.

incunabulist | Monday, Oct 17

Hola:

Compre el otro dia 10€ para usarlos en skypeout pero todavia no me han puesto el credito en mi cuenta. Me gustaria q alguien me indicase el tiempo q tardan en ponerlo, por q ya van cinco dias y no puedo realizar llamadas. Si alguien sabe donde tengo q mandar un correo para q me lo revisen se lo agradeceria.
Por favor contestarme a mi cuenta de correo porq no se usar muy bien estas cosas y lo mas seguro es q no pueda ver las respuestas q me mandais.
Mi correo es i.queipo@gmail.com

Un saludo y gracias

i.queipo | Tuesday, Oct 18

Also I tried to top up my skype-account but got no confirmation code, as the page says I got it by Email. So I asked at the support but no answer, no code, nothing ...

Since skype got sold to ebay nothing works anymore as we use to know from skype. Its a shame that this great programm/system get messed up now by the money makers of ebay.

They just let their custommers stay in the rain. Pitty!

franky.p | Tuesday, Oct 18

I am trying to use SkypeOut but somehow I am not able to buy credit, why not? It sais something about not being available in Holland... Can anyone give me a tip please?

annemarieverbunt | Tuesday, Oct 18

It seems many are having the same problems. I have paid my money and am showing 12 EURO credit skype says I must have skype credit to make a local phone call. Very disapointing.
Skype now have a very unhappy customer. I dont intend to reccomend skype to any one from now on. Perhaps if enough people boycot skype they may fix the problem. Any tips on fixing this will be appreciated.

riverlet1497 | Wednesday, Oct 19

Today I increased my account balance, and nothing. I can't make any call by SkypeOut. I have the same message as riverlet1497( must have skype credit to make a local phone call.). I'm very unhappy. Please help me!

medziak | Wednesday, Oct 19

Providers sent me this letter:
"Hello,

We are currently experiencing a technical problems activating credits that have been recently purchased. The credit appears on your balance but calling out is not possible. We have identified the issue and hope to have it resolved shortly.

We sincerely apologize for any inconvenience this may cause.
Regards,
Andres"

medziak | Wednesday, Oct 19

When did you send your request to Skype?

Just wonders how long I'll have to wait ...

/Dan

dahansen | Wednesday, Oct 19

I wrote to them at 11 a.m.(today) and get the answer at 1:15 p.m. But "unfortunately" my SkypeOut doesn't work yet...

medziak | Wednesday, Oct 19

same problem as riverlett here, anyone have any idea when our skype credits are gonna work, should I just ask for a refund???

chiribogart | Wednesday, Oct 19

same problem again. i "was lucky" : i got about 2 euro as a voutcher, but was disaponinted to see the blody "you need skype credit - buy more " message when at the same time it shows that I have the credit... luckily I did not buy more credit to find out that this does not work either.
I think it's a shame no to inform people on this site like having a banner saying "We are experiencing technical difficulties blah blah".
Well lets wait and see...

produde_gr | Wednesday, Oct 19

How can I change the currency for Skype Group?

wellithy | Thursday, Oct 20

I recently bought a SKype out number and was given 120 free minutes because I payed using paypal. I used the credit and tried to purchase more but it won't let me saying I can only make a purchase once at a time because I'm a new customer. However, that purchase was 3 weeks ago! I submitted a request for support and have heard nothing- no reply except the automatic one when you submit. It is very difficult to rely on a phone service like this, especially when no one is willing to help.

jzsiros | Saturday, Oct 22

Hola!
Compré hace más de una semana crédito para skype out, lo hice a través de transferencia bancaria, y aun no tengo activado el servicio, me puede alguien decir cuanto tarda en hacerse efectivo esto o si todo es mentira para robarle a uno????
Muchas gracias, espero que alguien lea esto y me de una respuesta o si a alguien le ha pasado lo mismo me escriba a estelaredondo@hotmail.com por favor, a ver que hay que hacer para arreglar esto...

estelare | Saturday, Oct 22

Since the recent change in the credit handling, I have tried to buy more credit for skype-out. For the first time Skype would send a code to my mailbox, to be used before buying the credit. I have realised that in the past I have made an error in typing my e-mail address.
When I try to change the e-mail address using the standard procedure, the system seems to have accepted the change but in fact it does not.
What can I do to change my e-mail address in order to receive the code from Skype?

philippe-raes | Monday, Oct 24

I lost my credit due to the unbelievable skype conditions! I didn't read the terms, and this is my fault obviously, but I haven't received any alert, mail , nothing announcing that my credit was going to expire soon, this is stealing money from people!! It was just a bit more than 9 euro, and this is why I'm not going even to write to them, and this is probably the reason they steal money.
No more skypeout for me, I'm going to use my ISP VOIP services.

maxonskp | Wednesday, Dec 14

I'm having the same problem as many of you...I have bought 10 dollars of skypecredit, but when I try to make a skypeout call, I see a message saying that I have to have credit to make such a call....even though the 10 dollar credit appears right on the display!!!

Anyone figure out how to resolve this?

Very disappointed.

kulkas3pintu | Thursday, Dec 15

Brought credit today in the sum of 10Euros but when I try to dial out Skype says that I have no credit. What the hell is going on?

He comprado hoy 10 Euros de credito para hacer llamadas, pero cuando intento llamar a alguien Skype todavia me dice que no lo tengo. El sitio del web me confirme que el dinero esta allí pero aún no puedo llamar a nadie ¿Qué esta pasando? Supongo que si van a arreglarlo, será un día antes de que mi credito caduque.

chaosred | Thursday, Dec 15

I tried also to dial out with skype.
I bought the credit of ten Euros, and its in my account.
And when I try to call out, it is written that I dont have credit. What a hell are they trying to do? Anyone out there with an idea or solution!
I buy for calling and not for having a bullshit like this...

daenchen5353 | Thursday, Dec 15

Me parece q ya no soy la unica, llevo toda la tarde intentando utilizar el credito q tengo para hacer llamadas y me dice q no tengo credito, cuando en mi cuenta hay esta tan bonito..encima no cobraran las llamadas q estoy intentando hacer no?es la primera vez q utlizo esto y bueno para mi creo q será la ultima..

anagomezgonzalez | Thursday, Dec 15

I have the same problem as many of you. I bought 10 dollars of Skypecredit, but when I try to make a Skypeout call, I see a message saying that I have to have credit to make such a call even though the 10 dollar credit appears right on the display.
Funny how there were no glitches in taking credit card payments!

freezedried | Thursday, Dec 15

I wrote yesterday a support request.
So they fixed my problem until today.
There is still written that I should activate skypeout but its working now. For all the people with the same problem. Support request to the billing department.
Good luck! And I hope my skypeOut is working from now on without this problems.

daenchen5353 | Friday, Dec 16

Why can't I buy with credit card anymore????? It is the easiest way to do.
What the hell is this kind of payment you have now????

matjaz_sivic | Monday, Dec 19

Same here, I've a business account and a personal account. Business account shows zero balance (after 2 weeks) and personal balance shows £5 - but when I try to SkypeOut it says I need to credit my account. Skype Support don't seem to exist - they never reply. that's £12 they've stole off me now. Not impressed..perhaps a call to Watchdog or Trading Standards is required!

tommo184 | Monday, Feb 6

Currency trouble. HINT for those of you who have currency problems. Examples: Living (with computer) in country A, working and banking in country B. Or if you have just set currency to something different than the one of your credit card account. This took me 3 weeks to find out: Visit http://www.skype.com/go/myaccount , then login and change the currency. Otherwise, the currency gets stuck! Good luck. And shame on Skype for not making currency change available in the Profile Update.

h.h.hansen | Wednesday, Nov 15

I downloaded your program t a new PC Vista Windows and failed to make skypeout calls although my credit is around 33
please help
thank you
Dr Kamal Metwally

kimo7777met | Saturday, Jul 7

Can I buy LESS than 10 euros?

kolchak_thakaran | Wednesday, Sep 26

Did Skype really sell out to Ebay?
Anyway, I can't believe how much they've went up! When I started using skype (2006) I paid $38.00 for a year. NOW, I just had to pay again and it's now $60.00 for a year! PLUS now it's saying I need to buy more skype credit?? That'll be 70 a year! Come on Skype! Keep it cheap like it was in the beginning, when I was recommending it EVERYONE I saw!
So since the end of 2006, I'm paying $32.00 more per year. Not a bad increase, but not good either. Hopefully Skype wont start trying to compete with landline phone companys!
Still don't see why I have to have "Skype Credit" when I'm only using it for local #'s. I'm not calling outside the US.

jenny_____ | Monday, Jan 14

Hi All
Can anyone of you give me a link or any way of contacting Skype to report my problem? I actually bought SkypeOut credit for 10 Pounds through Paypal. Confirmation of payment has been sent to my email-box. Problem is, No credit appears on my Skype window, hence I can't make any skype-out calls. I have searched through their website for a ContactUs link, but I couldn't find any. Should I contact Skype or Paypal? How?

t..diezel | Monday, Jun 30

I purchased a Skype credit by mistake of $14.00. How do I get my payment that was made through PayPal refunded. I'll never use a credit of that amount. I just want a monthly US/Canada subscription.

linda_lively | Thursday, Aug 7

Today, Monday 11th August 2008,more than 3 years after starting using Skype,I tried to buy credit for a coupple friends which I introduced to Skype i was unsucessfull every time, bcaose every time the ransaction was cancelled.
I tried paying with PayPal and credit card nd both ways of payment where knocked back, it looks like Skype don't need any more new clients an mayby either the old ones too.
I use to buy credit with PayPal before with not much of a problem.
Miggy

miggys | Monday, Aug 11

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