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Jaanus

Dutch bank tests Skype for customer service

By My status Jaanus on February 22, 2006 in Skype around the world.

The largest Dutch retailbank (Postbank, part of ING) announced that they are introducing Skype as a tool to talk to their Customer Service department for specific segment of their customers. See [this](http://www.molblog.nl/reacties.php?nieuws=2210) and [this](http://www.postbank.nl/ing/pp/page/customer/service/0,2811,1859_418176385,00.html).

> Customers of Dutch bank Postbank can now contact the customerservice by using Skype.
The Postbank has added a Skype button to the site so endusers can call the customerservice by using Skype. This service will be tested for three weeks, says a spokesman of the bank.
"This test will be mainly focused on youngsters and students. They already use Skype and Internet a lot to communicate", explains Postbank president Ron van Kemenade.

Thanks to Hans from [skypeteer.com](http://www.skypeteer.com) for translation.

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Get this right, offer value-added enterprise services, and suddenly a lot of things look much brighter for Skype. You're effectively able to charge origination and termination fees on/off Skypenet to anyone for whom the free PC client doesn't scale to fit. Cool!

mgeddes | Wednesday, Feb 22

Hi, Jaanus, and greetings from Norway.
Thanks primarily to Skype, I was able to sit out at a remote cabin last summer, and a tropical apartment most of Fall, and talk to an American father about his young son in Norway. As a result of the several months of long phone conversations we had, we were able to get a case going under the Hague, and now he is visiting his 6-year old son in Norway. Let's see: yesterday was Star Wars saber day, and today was make-a-ceramic-hand-print project day. Tomorrow is go-to-the-pool day, and you just made one 6-year old boy the happiest child in the world on his winter school break: he now has the ability to experience his father, and his Rights of the Child Treaty rights - at least for a few short days, and his father is beaming. So: greetings from real people and thanks for bringing the world together. You are helping "love lift them up where they belong." (Buffy St. Marie)

june.edvenson | Wednesday, Feb 22

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