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Howard Wolinsky

Skype manners in "These Digital Times"

By My status Howard Wolinsky on September 14, 2008 in Business.

"These Digital Times" blogger John Welsh gives Skype kudos and talks about how he spread the word on Skype Video calling during a recent business trip to the US.

Welsh, who works for an international B2B (business-to-business) exhibition and magazine company has been encouraging new contacts to sign up for Skype.

He notes: "I have always loved Skype. It is free! It is video! It is like being in StarTrek! What more could you want?"

He wants his colleagues to call each other face-to-face rather than send e-mails or make audio conference calls.

But now he ponders what the proper approach is to alert people when you'd like to make a Video call.

He asks: "What is the etiquette, however, for these B2B calls? In family-to family or friend-to-friend, you almost always need to make a quick phone call to alert the other person. 'Get on Skype' is the command to open up the laptop and get talking. But the office is different.

"People often have their laptop/computer booted up all day. Unless the user remembers to click on the various Skye icons indicating the readiness of the person to speak, you can easily interrupt a meeting at a desk or a train of thought."

Welsh suggests a quick e-mail to set up an appointment with the same preparation one takes for a conference call.

Here's another approach: I often use Chat to check in B2B or F2F before making even an audio call--even if someone signals they are on SkypeMe status or otherwise available.

Any other suggestions for making B2B or F2F calls in "These Digital Times"?

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Comments

Heh, chat is a really useful idea. Come to think of it, I have already had a B2B contact use IM through your chat functionality. We then moved pretty seamlessly into a video call.

johnjwelsh290362 | Sunday, Sep 14

I have to say, I don’t really “get” the video call popularity. That’s not to say it doesn’t have practical applications, but in general business usage, I don’t really see much use for it.

I feel like a complete fool staring there into a webcam with a headset on and not using a headset seems impossible in a shared work environment (privacy issues, noise issues, Skype echo issues, etc.) and there doesn’t seem to be any benefit.

I love Star Trek as much as the next guy, but their communicators were audio only and they were used a lot more than F2F communication.

trekie | Monday, Sep 15

@trekie : in our corporate environment, video calling is indeed one of the most requested IM type of technologies. Seeing a visual of a person, or group of persons, adds to the completeness of the communication: the words, the voice, the facial and body expressions (i.e. the non-verbal cues).

It's as relevant in the F2F as it is in B2B, only in B2B it may be to size up the other participant beyond their words or voice.

Robin

rmajumdar | Monday, Sep 15

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