I was interested to see that the Trade and Industry staff at the [British Embassy in Tallinn](http://www.britishembassy.gov.uk/estonia) use Skype — appropriate, really, given that Skype’s home is in the very same city.

The Estonian government are big users of Skype, but perhaps that’s unsurprising. [This post from Shel Israel’s blog](http://redcouch.typepad.com/weblog/2006/10/stem_shares_sky.html) highlights the extraordinary openness with which they conduct everyday business.

In the UK, though, Skype isn’t as big a part of government service provision as perhaps it should be. Come to think of it, wouldn’t it be handy if we could instant message people too?

> Hi, I’m just doing my tax return, and was wondering whether I should include this bit in box 4. Yes? Great, thanks.

Which government department would you Skypeify first?