A few days ago, I wrote about why Skype felt it had no choice but to recall and replace about 8,000 London-based 020 7 SkypeIn numbers. Our colleagues in customer support have pulled in extra resources and are totally focused on making the transition as smooth as possible.

Hardest hit were users who had subscribed to the affected SkypeIn numbers for 12 months. (SkypeIn subscriptions are available for 3 or 12 months). We know that small businesses are among them and that their trust and confidence is a precious, fragile thing. It’s with them that we’ll have to work the hardest to win back their confidence.

So here’s where things stand at the moment. Our customer support team has been working round the clock to assist everyone affected. At the moment, they’ve responded to over 75 percent of those who’ve required additional support. And we hope to sort out the remaining inquiries this week. (If there are any outstanding questions, please send an email to sichange@skype.net If you’d like to explore the possibility of retaining your number outside of your Skype account, please contact GCI Telecom on sales@geonum.co.uk).

Everything is being done to keep this from happening in the future. We’re no strangers to crises and major issues like this help us learn as a business. We’ll use the knowledge wisely. Have faith in us.