Skype helps Mass.-based NGO reach out to far-flung staff
By
Howard Wolinsky on May 1, 2009 in Business.
Dr. Jonathan D. "Jono" Quick's job is reaching out to 70 developing countries, deploying a staff of nearly 1,500 from 65 nationalities. As president and CEO of Cambridge, Mass.-based Management Sciences for Health, he is accustomed to working with people in remote locations, such as southern Sudan, Afghanistan and Haiti.
"We have a very mobile network of international staff on the move consulting in these countries," he said.
plays.
Jono said: "Skype has been revolutionary for those of us working in international development."
He shares the important role Skype audio plays to his org in this Skype video.
He said he uses Skype regularly to:
--"Provide the audio link for parts of our Quarterly Global Staff meetings in which we have staff from the home offices in Cambridge and Washington, and field staff from usually 15 to 20 countries together on the line for a 75 minutes virtually meeting. To give an example, we had one global meeting chaired from Boston in which the speakers were myself on Skype from a hotel room in Pakistan, our team from Malawi via Skype, and our office in Washington.
--"Arrange conference calls in which we originate the call with a Cambridge-based computer, but then use a combination of Skype out and computer-to-computer Skype to link staff who may be in their office in Vietnam (we had one call in which the person went back and forth between their local cell phone on Skype out within Vietnam and their computer)."
He expects as people become more used to video, it will be incorporated into his staff conferences.
MSH "takes an integrated approach to building high-impact sustainable programs that address critical challenges in leadership, health systems management, human resources, and medicines."
The organization says at its website:
"Our expertise in these areas falls into the broad categories of management functions--for example, leadership and governance or pharmaceutical management--and health areas like tuberculosis or maternal, newborn and child health."



